Return and Refund Policy

At xyuanaus6.com, we want you to shop with confidence. This Return & Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

We offer aย 30-day return policy, which means you haveย 30 days after receiving your itemย to request a return.

To be eligible for a return:

  • The item must be in theย same conditionย as received

  • Unused, unworn, and with original tags (if applicable)

  • In itsย original packaging

  • Accompanied by aย receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:
service@xyuanaus6.com

If your return request is approved:

  • We will provide aย return shipping label

  • You will receive detailed instructions onย how and where to send your package

Important:
Items sent back without first requesting a return and receiving authorization will not be accepted.

If you have any questions regarding returns, you can always contact us at service@

xyuanaus6.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item isย defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

4. Exceptions / Non-Returnable Items

Certain items areย not eligible for return, including:

  • Perishable goods (such as food, plants, or flowers)

  • Custom or personalized products

  • Personal care items (such as beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Original shipping fees paid at checkout

We alsoย do not accept returnsย on:

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies, please contact us before starting a return.

5. Exchanges

The fastest way to get the item you want is to:

  1. Return the original item

  2. Once the return is accepted, place aย new orderย for the replacement item

6. European Union โ€“ 14-Day Cooling-Off Period

If your order is shipped to theย European Union, you have the right toย cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • The item must be unused, unworn, with tags

  • In its original packaging

  • Proof of purchase is required

This right applies regardless of the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to yourย original payment method

  • Please allowย up to 10 business daysย for the refund to be processed

Please note that your bank or credit card provider may require additional time to post the refund.

If more thanย 15 business daysย have passed since your refund was approved, please contact us at service@xyuanaus6.com.

8. Return Address

ย A return shipping labelย provided by xyuanaus6.comย is required before sending any items.

Return Address:
3/F, Building A, Factory Building, Heyu Industrial Zone, Zancheng Community, Fuhai Street, Bao'an District, Shenzhen, China.